RETURN POLICY

Returns/Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange, unfortunately.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Defective or damaged products may be exchanged.

If you need to return or exchange your item(s), please reach out to us via:

• Sending us an email at support@truff.com
• Reaching out to us via our on-site chat.

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Damaged Goods

If your product arrives damaged, please reply to your order confirmation email with pictures of your damaged goods and we will replace the damaged item(s).

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@truff.com.